Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing” describes marketing by attracting…

Thursday, July 19th, 2012 | Posted by Jon Kolko Design ExtravaganzaOctober 5th and 6th, in Austin, Texas. 2 days of inspirational talks on design, technology, and social entrepreneurship.Sign up now!…

by Joshua Porter I’ve been talking with a lot of designers lately and it’s clear to me that many of them(us) are struggling with development processes that aren’t always…

Jakob Nielsen’s Alertbox, July 16, 2012   Summary: What’s worth the most — field studies or user tests? Depends on your company’s usability maturity, but user testing is the safe bet if…

What I’m about to say is true now, as of July 2012. It wasn’t necessarily true 15 years ago, and it may not be true next year. Right now, for most people, it’s utterly…

Return to lesson Four index Class of Nonviolence - Lesson Four - Essay 2 by Martin Luther King, Jr. The following sermon was delivered at the Dexter Avenue Baptist Church in Montgomery, Alabama, at…

Gathering useful timely feedback from customers can be a long process. Intercom makes it faster and easier than ever before but just because it’s now easy to ask it doesn’t mean…

Saturday, July 7th, 2012 | Posted by Jon Kolko Design ExtravaganzaOctober 5th and 6th, in Austin, Texas. 2 days of inspirational talks on design, technology, and social entrepreneurship.Sign up now!…

When you ask people for tips in their area of expertise, they often gloss over the most basic things they do because, you know, it’s obvious. They live and breathe this stuff, so it doesn’t occur to…

At An Event Apart in Austin TX 2012, Jared Spool walked through what makes a design intuitive, why some users need different treatment, and the role of design. Here are my notes from his The Curious…